Conflict Management

Has Aggression towards Reception and Healthcare Staff become Routine?

Research studies across 5 countries including the UK, show that Aggression towards GP receptionists is a ‘frequent and routine’ occurrence.…

3 years ago

Pain Compliance on Children is Permissible & Why Adopt Standards For A Mental Health Unit, If You Are Not a Mental Health Unit?

The use of pain compliance on children is an emotive subject, it is contentious and one that many organisations fail…

3 years ago

Serco fined £2.25 million for H&S Failings following the Death of Custody Officer

Ms Barwell, a 54-year-old grandmother was kicked twice at Blackfriars Crown Court in 2015 during the restraint of a prisoner…

3 years ago

Ambulance Service Ordered to Pay £49,000 in Wrongful Dismissal Case After Staff Member Was Dismissed for Allegedly ‘Assaulting’ a 14 Year-Old Patient Who Had Attacked Him

  A veteran paramedic ambulance worker who was assaulted by a 14 year-old was awarded £49,000 by an industrial tribunal…

3 years ago

Can we use techniques not taught during training?

I recently posted an article on Linked about an article which appeared in the Guardian ‘North Wales Police Officer punching…

3 years ago

People Centred BTEC Restraint Trainer Courses – September 2023

Our upcoming BTEC Restraint Trainer Award course is designed to include everyone from a range of different backgrounds who have…

3 years ago

The Importance of Writing An Effective Incident Report

Writing and effective incident report is possibly one of the most important things you can do. This is because you…

3 years ago

Close Protection Situational Awareness and Conflict Management and Physical Intervention Course

Date: 25th & 26th February 2020, Location: The Green Dragon Hotel, Hereford. Cost £525 + Vat BOOK YOUR PLACE NOW…

7 years ago

NICOLA LOCHERY’S ABC RESTRAINT REDUCTION MODULE [FREE VIDEO]

On our September Restraint Trainer Refresher (just gone) we invited a person called Nicola Locery to come along and do…

7 years ago