Conflict Management Masterclass – Online Course

Cost: Only £155 + Vat

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Get an NFPS CPD Certificate (10 Hours of CPD)

The course comes with an NFPS CPD Certificate which is great evidence for your Continual Professional Development and this is important, especially if you are a trainer.

This is because all Awarding Organisations expect every trainer to evidence that they have completed thirty hours of CPD each year, and this online course will give you twenty hours of that thirty – all from the comfort of your home or office without ever needing to attend a classroom-based course.

Here’s What Others Have Said Who Have Already Attended The Previous Course:

“I recently attended the NFPS Conflict Management Masterclass (5th & 6th July 2016) held at Lilleshall. I arrived expecting good things and I was not disappointed. The course was delivered in such a way that even some of the more complex aspects were very easy to understand. All participants were experienced in conflict management in their own special areas, and all found that they learned new skills over the 2 days, myself included. Regardless of your background, this course is a must for those who want to enhance the skills they have. Even if you are a conflict management trainer, or work in an environment where conflict management is taught this is excellent CPD. I am going back to do the physical training in September, and I am fussy who I train with. I cannot recommend Mark Dawes enough.
Warm regards,
Craig I’Anson

“Hi Mark
I just wanted to say Thank you for yet another fantastic course. As with all your courses, the Conflict management master class was delivered in a very professional fun way and full of all the up to date and relevant information, in an easy to understand format meeting the needs of everyone who attended. Everyone was engaged from day one, interacting with each other from different professions and having fun while learning and working as a team from day one, despite some never having met beforehand. All questions were answered, also the power points and extra material that we received at the end of the course to assist delivering this course to our delegates was invaluable. This was all inclusive of the course, with no hidden extras, as with some companies this can be an extra charge or not offered at all. Again thank you to yourself and your team for another excellent course. Can’t wait for the next one.
Kind Regards
Ingrid Stapple

“The CM Masterclass was a very valuable course which helped me to develop my training between Conflict avoidance and restraint. By focusing on managing aggression, understanding eye cues and using specific language to influence change I came away far more confident in my ability to deal with conflict situations and train others to do so more effectively.

Phil Moore
Training Field Director
London City Mission”

“I recently attended a course with the NFPS on conflict management and was extremely impressed. I have been a trainer for many years but still learned a great deal over the two days which makes the analogy ‘every day is a school day’ very true.

Mark Dawes is a fantastic trainer and speaker and captivates you in a way very few people do. His knowledge and experience were evident throughout the two days as is his passion for the industry in which he works. This was the first of many courses I will be attending with the NFPS.

Simon Collins


I would just like to thank you for the Conflict Management Masterclass which you delivered at Lilleshall in July.

I consider myself as an experienced trainer having taught Personal Safety and Conflict Management full time for the past 7 years. I am always keen to learn and develop my working knowledge and as such, I decided to attend this course.

I was not only impressed with the 2-day Masterclass course but the package as a whole put together by NFPS.

I enjoyed completing the home study which was part of the BTEC Level 3 Delivery in Conflict Management.

The way the package is designed takes you through from simple to complex. I found you to be a very knowledgeable and approachable person. This created a safe learning environment which encouraged good group discussions with lots of experience within the room.

It not only gave me the opportunity to enhance my knowledge and skills around Conflict Management, it also gave me the opportunity to speak with like-minded people.

I particularly enjoyed how you taught and described the Kaplan and Wheeler Assault Cycle and feel that this is the best way this has been taught to me. I also enjoyed the scenario based training too. This was prepared as home study with the theory completed prior to attending the course. Again the way this was structured was excellent and makes designing scenario-based training so much easier.

Once at Lilleshall I was assessed delivering scenario based training which I thoroughly enjoyed and is something I will be doing more of in future training courses I run.

Thanks again.

Hope to see you again soon.

Paul Fairhurst

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5/5 (1 Review)