Testimonials & Reviews

This page is dedicated to the feedback that we get from the many people who train with us. On here you can find feedback on our Youtube page and also in the form of written feedback that we have received.

If you are thinking of training with us then it is important for you to ensure that we are the right organisation for you, so we believe it is not what we say that is important, but what those who have trained with us say. The feedback is not necessarily in any chronological order so feel free to browse.

Video Testimonial From Jack Barnett

This is a video testimonial from Jack Barnett who runs IRC Training.
Jack is a great guy and a very competent trainer who has a lot of experience in a lot of different systems.


Video Testimonial – Doug Melia

This is a video testimonial from Doug Melia from Safer Handling who specialises in risk reduction solutions to those working in education, children’s services and in the care sector.

You can see his website here – http://www.safer-handling.co.uk

Video Testimonial – Robin Horsfall

This is a video testimonial from Robin Horsfall who many of you will know because he was one of the SAS soldiers who took part in the Iranian Embassy Siege in London in 1980.
Robin is a good guy and you can see his website here – http://www.robinhorsfall.co.uk


Video Testimonial – Alex Hunter

This is a video testimonial from Alex Hunter who is a great trainer and an all round good guy.
You can contact Alex directly about CQC and PI training by sending him an email to: [email protected]


Video Testimonial – Mario Garcia

This is a video testimonial from Mario Garcia at PTTC Training who runs a great training company in London.
You can see PTTC’s website and all the courses they offer by going to this link: http://www.pttc.co.uk


Video Testimonial – Mark Sproule

This is a video testimonial from Mark Sproule from Contact Training Services who runs a great training company located in Northern Ireland.
You can contact Mark and his wife Arlene directly if you are interested in them running, helping or assisting you with training or internal verification by dropping mark an email at: [email protected].


Video Testimonial – Nicholas Davies

This is a video testimonial from Nick Davies at Nicholas-Davies.com who runs a great training company and who delivers training in a wide and diverse range of courses ranging from conflict resolution to physical intervention and self-defence.
You can see Nick’s website and all the courses he offers by going to this link: http://nicholas-davies.com


Video Testimonial – Phillip Newton

This is a video testimonial from Philip Newton from IJJA Training Solutions Ltd who runs a great training company and who is located in the Barrow-in-Furness, Cumbria area.
You can see IJJA Training Solutions Ltd website and all the courses they offer by going to this link: http://www.ijjauk.com


Video Testimonial – Stuart Nicoll

This is a video testimonial from Stuart Nicoll who runs a great training company in Scotland.
You can contact Stuart directly by emailing him at this address if you are looking for training in the Glasgow / Edinburgh area – [email protected]


Video Testimonial – Terry Streather

This is a video testimonial from Terry Streather of Oakwood Training who runs a great training company in the Leicester area.
You can see Oakwood’s Training website and all the courses they offer by going to this link: http://oakwoodtraining.co.uk


Self Defence Trainer Course Feedback – Dave Rignall


Testimonial From Lawrence Chu Our Greater China Representative

This is a Testimonial from Lawrence Chu who came and trained with us and then with our help, pioneered and implemented a training programme back in Hong Kong with exceptional results.


Testimonial from the Priory Group

Since 2009 The Priory Group – one of the largest providers of Healthcare services in Europe – moved away from its old MVA and Physical Intervention Training to adopt the NFPS system of work. Recently the Priory commissioned an independent comparative survey from the University of Southampton to compare the NFPS system to the previous system used and to ensure that the NFPS system of work was acceptable: clinically, ethically and legally.

After carrying out the review the decision was taken to change their approach to this training by adopting the NFPS Ltd system of work, because the Priory Group were looking for a more evidence-based approach to training provision which was:

  1. Legally defensible,
  2. Ethically and morally appropriate for our range of client services,
  3. Which actually worked in practice – an important factor when considering the staff who would be expected to use the skills
  4. Provided a cost-effective, safe system of work.

An extract from the survey is as follows:

Since moving over to the NFPS system of work we have managed to achieve all of the above pointsas well as providing training that keeps our clients and staff safe, a major benefit has seen indirect and direct cost savings.

In addition, we also reduced the number of techniques now taught to staff from 137 to only 7. This is important in that if something is easy to learn it can be easily taught, and, more importantly, easily recalled when required in situations of high emotional arousal.

Recently we conducted an independent comparative survey of the new NFPS system against the previous system used. The research project was undertaken by the University of Southampton and the aim of the report was to ensure that the NFPS system of work is acceptable clinically, ethically and legally.

The findings from the survey were as follows: 

  1. The training provided by NFPS Ltd is consistent with all of the legal requirements for training that the Priory is expected to comply with, such as: the Mental Health Act [2007], the NHS paperProposed Standards for Training in the Prevention and Therapeutic Management of Violence in Adult Mental Health Settings [2003] and the Mental Health Act Code of Practice [2008], NICE Guidance [2005], the Care Quality Commission [2009] guidance that highlights staff support, appropriate training, safer services for patients and investment in the workforce with regard to their wellbeing and safety. 
  2. With regard to the use of force with children and young people the training provided by NFPS Ltd complies with all of the legislative requirements and is consistent with the following legislation: The Children Act 1989, The United Nations Conventions on the Rights of the Child, The Education and Inspections Act 2007 and the relevant guidance issued by various Government departments.
  3. The training provided by NFPS Ltd is also compliant with all of the relevant statutory requirements in relation to the use of physical force including; Common and Criminal Law and the Human Rights Act 1998.
  4. In addition, the training provided by NFPS ltd meets all of the Health and Safety legislative requirements, including techniques which are developed and assessed for risk consistent with the Manual Handling Regulations 1992.
  5. The seven techniques provided by the NFPS system of work provide sufficient restriction of patients to prevent aggressive or violent behaviour and were suitable across all clinical areas that the Priory, including Secure Services, Adults, Adolescents, Acute Services and Eating Disorders.
  6. The staff feel supported and able to cope with the circumstances that may arise in all of the service areas because of the simplicity of the techniques and the legal and ethical underpinning the NFPS Ltd system of work provides.
  7. All staff that took part in the survey confirmed that the training they receive is easier to work with than previous system of work used.

The one thing that makes NFPS Ltd stand out is the ongoing support we get. If any advice is needed Mark Dawes is only a phone call or an email away and we are able to call upon him at any time to assist us in any issue that we feel we require his input intoand most of this is done at no additional cost.

The training style used by NFPS is brilliant. Unlike some providers, it is not demonstrative or autocratic. It is totally inclusive. Learners on courses are made to feel very welcome and put at ease right from the start and I think this is because Mark and John know their subject insideout.

Janet Cowie

Group HRD Manager



“I have known Mark for approximately 4 years, and although I had been briefed about his pioneering training methods by colleagues, prior to attending the Physical Restraint & Breakaway course in 2009.  I was unprepared for the energy, knowledge and inspirational teaching methods that Mark exudes. I have since attended other Restraint/Self Defence courses by Mark and his team and always find the same consistently high quality, interactive and inspirational training as on my first course. There are very few people who can pass on knowledge and inspire at the same time. Mark is one of those people.”

Dawn Williams BSc (Hons), Director Cognition Learning & Development Ltd

“In my previous position within North Somerset Council, I was responsible for commissioning external Trainers to deliver high-quality training to Staff and Foster Carers.  Mark always provided the highest quality, informative, fun, interactive training for us. Staff and Carers rated him highly and when his courses were running we were always overbooked – such was his popularity and confidence regarding the extent of his knowledge! There is quite simply nothing Mark does not know about his subject area! On top of this an extremely likeable and well-respected person.”
Dawn Williams BSc (Hons), Director Cognition Learning & Development Ltd

Ed Byrne, BSc Risk & Security Management

“When you train with NFPS you really do become part of a family, even if time lapses Mark will be on the end of a phone or email if you need help or advice. The information and training Mark and his company provide is cutting edge in all aspects of physical activity and more than exceeds anything I have experienced in the public and private sectors.”
Ed Byrne, BSc Risk & Security Management

Gio Dis, Director at Gateway Security Services (UK) Ltd

“Mark is a fantastic trainer of trainers. He has a great understanding of what it is to be human and gets the material across in an accurate and concise manner that is fun and accessible for all his learners. Mark’s enthusiasm is infectious and his training enjoyable. I highly recommend training with Mark if you haven’t already!”
Gio Dis, Director at Gateway Security Services (UK) Ltd

James Sanderson, Managing Director SPP Solutions Ltd

“Mark has an outstanding way with people. He is engaging, lively, fun and diligent. The NFPS system is second to none. The fact that Mark has had frank interviews with such people as Michael Mansfield QC, Gary Slapper and John Wadham is a testament to this brilliant system. I would recommend Mark and NFPS Ltd without hesitation.”
James Sanderson, Managing Director SPP Solutions Ltd


Rick Wheeler, Learning & Development Professional and Project Manager

“Mark’s knowledge of conflict resolution, health & safety, the law and the security issues connected to retail are second to none. I have worked with Mark on a number of developmental projects and benefited from his professionalism and ability to perform to the highest standard. Without Mark’s help in designing our strategy and training sessions for dealing with theft and violence within our stores I am positive that a number of my retail colleagues would have taken the wrong approach, but having received Mark’s insightful and innovative training, they thankfully did the right thing. His training sessions were not only enjoyable but extremely informative. I would not hesitate to recommend Mark and his service to anyone who wished to put the safety of there staff at the forefront of people development plans.”
Rick Wheeler, Learning & Development Professional and Project Manager


Roy Haskett, Former Youth Justice Worker

“Speaking as a student on one of Mark’s training events, “Preparing for Violence and Aggression at Work” course, I found him to be most professional indeed. He treated his students with respect and we found his methods were set at the appropriate level and easy to follow.”
Roy Haskett, Former Youth Justice Worker


Sam Bull, Director of Secure Care UK Secure Patient Transport Specialists

“As far as Physical Skill Instruction in Physical Intervention / Restraint and Breakaway / Self-Defence and Conflict Risk Management Mark is the most informative instructor I have ever met. We were recommended to Mark over 2 years ago and since then have continued to train with him and the NFPS family. His courses are professional, fun and interactive, the whole of the NFPS family are highly professional ensuring the very best training is given to everyone on the team. Highly Recommend NFPS to the industry. Thanks for the tuition and support guys.”
Sam Bull, Director of Secure Care UK Secure Patient Transport Specialists.

Steven Timperley

“I have known Mark now for approximately 4 years and in this time I have found his work to be nothing but outstanding.  Not only is he one of the very finest trainers/coaches in the UK to date (fact), he is also a first-rate mentor and inspiration to many.  An author, authority and innovator, Mark constantly raises the standards within his chosen skills-sets.  In short, I cannot praise Mark enough for the help and assistance he has given me over the years, and I recommend 100% and without question to others!”
Steven Timperley

YouTube Video Feedback

To see a range of YYouTubeVideo Feedback from many delegates who have attended our courses go to our YouTube channel at: http://www.youtube.com/user/nfpsltd


5/5 (15 Reviews)