Two Old Guys Chewing The Fat – Part 2 – Failing Training and A True Story of A Woman Who Nearly Lost Her Job As A Result
In this video (that follows on from Part 1 – https://www.youtube.com/watch?v=Ub0OsQcIb4E) we discuss whether customer service has been lost.
We also discuss the fact that when some trainers re challenged they go into denial and instead of acknowledging the fact simply dismiss it on the point that the person raising the concern must be thick.
Trevel also makes some great points about training being delivered in the right way.
I also tell the true story about a care home manager who nearly lost her job after being failed on a course for not being able to do the techniques properly.