This is a video by Alan Watts that I recommend you watch and below is an extract from the book ‘Live This Life’.
Has Aggression towards Reception and Healthcare Staff become Routine?
Research studies across 5 countries including the UK, show that Aggression towards GP receptionists is a ‘frequent and routine’ occurrence. Fact sheets covering the period 2010 to 2018 recorded an increase in reported incidents of aggression from 6 per 10,000 staff to 10+ per 10,000 staff. How much more would these figures have increased by if staff felt more empowered … Read more