Has Aggression towards Reception and Healthcare Staff become Routine?

Research studies across 5 countries including the UK, show that Aggression towards GP receptionists is a ‘frequent and routine’ occurrence. Fact sheets covering the period 2010 to 2018 recorded an increase in reported incidents of aggression from 6 per 10,000 staff to 10+ per 10,000 staff. How much more would these figures have increased by if staff felt more empowered … Read more

How Did I Get Started? [Video]

I often get asked the question “How did you get started?” so I thought I’d post this video (for those of you who may be interested in my story).

In this video, I also talk about the reason why I started a training company and also how I got started teaching Self-Defence.

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The Prison of The Mind

The following facts are proven to the true……. # The same thoughts always lead to the same choices. # The same choices always lead to the same actions and behaviours. # The same behaviours always create the exact same experiences # The same experience produce the same emotions. # Those same emotions influence those very same thoughts. When this happens, … Read more