Why ‘Zero Tolerance’ Isn’t the Same as ‘Zero Risk’
It’s still a common phrase across workplace policies. “We have a zero-tolerance approach to violence and aggression.” On paper, it looks good and sounds decisive. It’s meant to reassure staff, stakeholders and the public. It gives the impression of a very robust stance on unacceptable behaviour. But here’s the uncomfortable but realistic truth. Zero tolerance does not mean zero risk. … Read more