Why ‘Zero Tolerance’ Isn’t the Same as ‘Zero Risk’

It’s still a common phrase across workplace policies. “We have a zero-tolerance approach to violence and aggression.” On paper, it looks good and sounds decisive. It’s meant to reassure staff, stakeholders and the public. It gives the impression of a very robust stance on unacceptable behaviour. But here’s the uncomfortable but realistic truth. Zero tolerance does not mean zero risk. … Read more

Leading with Confidence – Why Instructor Training is About More Than Compliance

At NFPS Ltd, our mission has never been to simply hand out certificates. We train leaders. Our BTEC Level 3 Physical Restraint Instructor Award Course isn’t just about meeting legal requirements, it’s about setting a standard in the field of safety, behaviour management and physical intervention. According to the Health and Safety Executive, tens of thousands of incidents involving violence … Read more

Negligence Dressed Up as Compliance

Over time, workplace policies have shifted. What once served as practical guidance has now become rigid rulebooks that often prioritise compliance over care. Policies have strayed far from their original purpose to support wellbeing, lawful practice and ethical decision-making. One of the most alarming examples of this is the widespread misapplication of the so-called ‘no-touch’ policy. Standing By While Children … Read more

7 Things You Must Know to Maintain Corporate Responsibility and Avoid a Corporate Manslaughter Charge

Before reading this article, let’s take a moment to remember the lives lost due to workplace failures. Behind every statistic, a person, a family and a community have felt the impact. Why Corporate Responsibility Matters Now More Than Ever Every employer in the UK has a legal obligation to ensure that individuals not in their direct employment, such as the … Read more

It is wrong to assume that a singular, static document could ever adequately risk assess physical restraint techniques. Here is why…

We at NFPS have recently received requests for ‘risk assessments’ of our advanced restraint techniques. Interestingly, it is something we have rarely been asked for historically, and for good reasons, as shall be revealed within this article. The requests have originated from those delivering training within Health and Social Care and is being largely driven by the Client of the NFPS … Read more

Attack ‘Not Outside the Workplace Norm’

Your eyes are not deceiving you – you read this correctly…see the link below! Question – I would appreciate it if you could let me know when being victimised is part of the workplace norm? An appeals court denied a bus driver’s workers’ compensation claim saying the PTSD she developed from an attack was “not outside” of a normal workday … Read more

Understanding Reasonable Force Course

The NFPS Understanding Reasonable Force course addresses a significant knowledge gap in the industry. This course is an essential resource for people tasked with training, managing or investigating staff who may use physical force. Who is This Course For? Many individuals in these roles lack formal training or qualifications in the nuanced area of reasonable force. This course provides a … Read more

Your Home is Your Castle

Understand your legal rights to protect yourself and your property. As the early nights have arrived, we think more about our safety. The saying “my home is my castle” comes from the principle that individuals have the right to feel safe and secure in their homes. But what does this mean in practical and legal terms? In the UK, if … Read more

Know Your Rights and Responsibilities

Personal safety is a concern for many individuals. Although no one expects to find themselves in a situation where they ‘must’ defend themselves, understanding the legal framework around self-defence is essential. In the UK, self-defence is designed to balance the right to protect oneself with the need to avoid unnecessary violence. It is vitally important to familiarise yourself with the … Read more

Eliminating Risk – Reality or an Aspiration?

Can we eliminate all risk(s) associated with workplace violence and aggression? During the past year workplace violence continues to be a significant issue for employees across the UK with: Thousands of retail workers reporting incidents of violence and abuse. 32 ambulance staff being abused or attacked daily Civil enforcement officers facing increased challenges Workplace violence, is defined as ‘any incident … Read more