Has Aggression towards Reception and Healthcare Staff become Routine?

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Research studies across 5 countries including the UK, show that Aggression towards GP receptionists is a ‘frequent and routine’ occurrence. Fact sheets covering the period 2010 to 2018 recorded an increase in reported incidents of aggression from 6 per 10,000 staff to 10+ per 10,000 staff. How much more would these figures have increased by if staff felt more empowered … Read more

Pain Compliance on Children is Permissible & Why Adopt Standards For A Mental Health Unit, If You Are Not a Mental Health Unit?

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The use of pain compliance on children is an emotive subject, it is contentious and one that many organisations fail when issuing legally robust policy and guidance. NFPS has covered this subject in previous publications and links to these will be given at the end of this post. Of course, applying pain to a child is the absolute last thing … Read more

Serco fined £2.25 million for H&S Failings following the Death of Custody Officer

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Ms Barwell, a 54-year-old grandmother was kicked twice at Blackfriars Crown Court in 2015 during the restraint of a prisoner in custody. She died from brain injuries caused by the second blow. Ms Barwell had worked for Hampshire-based security firm Serco for 10 years when the attack took place. The incident led to an investigation by the Health and Safety … Read more

Are You Sleepwalking Your Way into a Complete Disaster?

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There are many training providers who will not deliver training which they insist falls outside of their approved training course.  So rather than receiving training which meets your needs, you are being presented with a fixed system of training which you are expected to make your needs and concerns fit their training programme.

How many training providers are there claiming to be Home Office or Regulatory Body Approved or even insisting that it is mandatory that you must receive training using their systems, processes and techniques. 

Therefore, according to those training providers, any training you receive not delivered through them will not be recognised; implying the training you received is not be approved.

There are too many to count, training programmes out there and so how do you know which Training Provider one is the right one for you?

Is the Training You Are Booking Actually Fit for Purpose?

A training needs analysis is a process whereby the gap between the actual and desired knowledge, skills and comprehension required in a job are identified.

Research has shown that if we teach someone a complicated system of restraint; a system constructed from a wide range of skills involving lots of complicated techniques, then they are building failure into your system of learning.

So…Is the Training You’re Receiving Legally Accurate?

If the advice you receive is legally wrong and especially if that wrong advice leads to harm being caused, may me be open to a legal challenge if it proven that the harm could have been prevented if legally accurate advice had been given in the first instance.

How can You Resolve This?

By finding a training provider who can adapt their training programme to meet your needs.

Below is a previous blog post on this same issue

Will Certain Certification or Accreditation Protect Me? 

Will having certain ‘certification’ or ‘accreditation’ protect an organisation if they commission training and something goes wrong because the training doesn’t meet the specific needs and risks of the organisation? 

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Ambulance Service Ordered to Pay £49,000 in Wrongful Dismissal Case After Staff Member Was Dismissed for Allegedly ‘Assaulting’ a 14 Year-Old Patient Who Had Attacked Him

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  A veteran paramedic ambulance worker who was assaulted by a 14 year-old was awarded £49,000 by an industrial tribunal after he was wrongfully dismissed for gross misconduct by his employer for allegedly assaulting a 14 year old who had attacked him. In August 2021 Mr Edwards, a senior paramedic with 18 years service was attending a call. It involved … Read more

Can we use techniques not taught during training?

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I recently posted an article on Linked about an article which appeared in the Guardian ‘North Wales Police Officer punching incident’. Well, the post attracted over 6,000 views with lots of very balanced and descriptive comments. Some challenging whilst others supported the video clip showing the officer punching someone whilst on the ground. Her (now His) Majesty’s Inspectorate of Constabularies … Read more

People Centred BTEC Restraint Trainer Courses – September 2023

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Our upcoming BTEC Restraint Trainer Award course is designed to include everyone from a range of different backgrounds who have a passion and drive to teach people how to remain safe, and support others. Within the course programme we ensure that you have the comprehension of new concepts whilst learning to become more aware of the different attitudes, beliefs and … Read more

Are the Use of Pain Compliance Holds Illegal?

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I was recently contacted about the fact that a pain compliance technique was being taught during a training cause. The point from the caller was that they felt that the technique should not have been taught because they are not legal and the banned.  Particularly for staff not employed in law enforcement or security roles! Whilst the philosophy behind any … Read more

BTEC Physical Intervention Trainer Training Course September 2023

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BTEC Physical Intervention Trainer Training Course September 2023

Hello Everyone,

I just wanted to let you know that the above BTEC Physical Intervention Trainer Course course is taking place in Lilleshall near Telford in Shropshire.

So if you are considering attending please don’t leave it too late!

The reason this course is so popular is that it is a properly accredited course that complies with lots of legislation and guidance, and if you want to find out more about the benefits of this course, please read on.

Read more

The Importance of Writing An Effective Incident Report

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Writing and effective incident report is possibly one of the most important things you can do. This is because you may have to rely on it in one, two, three or even five to tens year’s time. And let’s face it, most of us can’t remember what we had for dinner last week! So keeping a good written record as … Read more